Memphis Light, Gas, and Water Assistance Program

Memphis Light, Gas, & Water Assistance Program

We realize that our customers sometimes have extenuating circumstances that prevent the timely payment of utility bills. To help ease this burden, we’ve developed the following payment and assistance programs, as well as extension policies.

URL:  http://www.mlgw.com/residential/assistanceprograms

Address:  220 South Main Street, Memphis, TN 38103

Phone:  (901) 544-6549  or visit one of our Community Offices.

Extended Payment Plan:
In certain instances, MLGW may establish a repayment plan of a past due balance in addition to the regular utility bill.

Net Due Date Program:
If you are retired or on a fixed income and receive only one check at the beginning of each month, you may qualify for this plan. You may request that the net due date on your bill be delayed until after you have received your check.

Holiday Bill Break:
MLGW will defer cutoffs for nonpayment for all residential customers between December 15th and January 14th annually. Customers must have an unpaid balance of $399 or less. This new program will allow customers to have extra cash during the holidays while protecting them from getting into serious debt.

Winter Moratorium:

MLGW’s Winter Moratorium provides elderly (60+) and disabled customers uninterrupted utility service during the coldest months of the year (December 1–March 1), however customers are not relieved of their obligation to pay. Click for more information about MLGW’s Winter Moratorium program.